Software needs care after launch: libraries go out of date, traffic grows and users find edge cases. We look after live applications under a support plan sized to your product, whether we built it or another team did. Each plan sets the hours, response times and kinds of work that suit your product.
What's included
- Uptime, error and performance monitoring with alerts
- Security patches and updates to frameworks, libraries and servers
- Bug fixes within the response times agreed in your support plan
- Backups and regular restore tests
- Small improvements and new features, planned with you
- Regular reports on incidents, changes and recommendations
How we work
For software we did not build, we start with a handover review of the code, hosting and documentation, and fix urgent risks first. After that, requests come in through a shared ticket board, and each one is tracked from report to release so you always know its status. Urgent issues follow the escalation path agreed in your plan.